I read and listened to 16 (audio)books this year about system design, management, start-ups, open-source software, the metaverse, and crypto. If I compare this number with the past years those are far fewer books. But this is ok because the quality and insights matter more. There are cycles where it…

Here you can find a content list of the most sought-after content pieces for BPaaS. They are not mutually collective or exhaustive, nor ordered in a particular priority. The objective is to provide interested people with the first overview of the content available and where to start. I’ll update the…

Modularity, composability, and reusability are terms that are used heavily in the IT world. The basic idea behind this is that you want to mix and match capabilities as quickly as possible to deliver the right value to the business while using already existing services instead of developing your own. …

This is a special blog for me. I started the journey to work as a customer officer three years ago. Right out of college with twenty-one years. Little did I know what the journey will bring. Little did I know what I will learn and where it will take me. …

A business uses systems and tools to run and deliver value to the end customer. Many businesses can be described by business processes. A business process describes which activities and input factors are relevant in a particular context, to create a particular outcome. But how does it change, if either…

What is the job of a Chief Financial Officer (CFO)? Generally speaking, the CFO is the person for the numbers in an organization. With the mandate to look at bookkeeping, accounting, treasury. …

Or who is deciding to use which software and tool to steer this digital-native and decentralized organization? — DAOs are a modern, more agile, more democratic (sometimes plutocratic) form of an organization. Organizations are created to unite people for a common purpose or objective. Every organization today is heavily relying on software and digital tools to organize, automate and steer the company, business or club. Either through ERP, CRMs, or task management solutions. …

2021 was a year of execution and continuous learning across my major beloved topics. Customer Success, Innovation, Investing, Crypto and Health. With the Covid pandemic still in progress, there was time to read but also practice the learnings from those books. Overall I read and heard 24 (audio-)books ranging from business, customer success, selling to businesses, investing, crypto, health, and biographies. …

The relevance of Distributed Autonomous Organizations just became more relevant. Recently ConstitutionDAO made it to the news with the goal of “crowdfunding” a copy of the US constitution. And this worked in a completely decentralized and trustless manner. This event sparked the question for me: How will enterprises and corporations…